INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What products do you offer at KALASH?

We specialize in custom-stitched ethnic wear including Lehengas, Gowns, Saree Blouses, Bridal Outfits, and Indo-Western Dresses. Each piece is made-to-measure with a personal touch.

How do I place an order for custom stitching?

Simple! Just choose your product, provide your measurements and style preferences, and confirm the order. If you need help, our team is always available via WhatsApp or call.

How do I give my measurements?

After placing the order, you can either:

  • Fill out our online measurement form

  • Send your measurements via WhatsApp or email

  • Schedule a virtual call with our team to guide you step-by-step

Can I make changes after placing a custom order?

Minor changes (like color or neckline) may be accepted within 24 hours of placing the order. Once stitching begins, changes are no longer possible.

What is your delivery timeline?

  • Custom-Stitched Orders: 14 to 21 business days

  • Ready-to-Ship Items: 2 to 5 business days
    Shipping times may vary based on complexity and location.

Can I return a custom-stitched outfit?

  • Since each piece is custom-made to your size and preferences, returns are not accepted unless the item is damaged or incorrect. However, we offer one free alteration for size adjustments.

Do you offer stitching services for my own fabric?

  • Yes! You can send us your own fabric and we’ll stitch it as per your chosen design and size. Contact us to book a slot.

INFORMATION ABOUT US

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